This policy was updated on 01 January 2016
Online privacy statement
1. Sites covered by this Privacy Statement
This Privacy Statement applies to all W2U.com-owned websites and domains, and our wholly owned subsidiaries ("W2U websites.")
Links to non-W2U websites
2. Personal Information We Collect Online
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. Personal information is information that is associated with your name or personal identity. W2U uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with W2U. We take seriously the trust you place in us. W2U will not sell, rent or lease your personal information to others.
On some W2U websites, you can order products or services, request information, subscribe to marketing or support materials, register yourself or your W2U products, or apply for a job at W2U. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.
To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
is data about usage and service operation that is not associated with a specific personal identity. W2U collects and analyzes non-personal information to evaluate how visitors use the W2U websites.
3. Children's privacy
W2U is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. W2U does not knowingly collect information from children under the age of 13 and W2U does not target its websites to children under 13.
4. How we use your information
W2U uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some W2U websites. Occasionally we may also use your information to contact you for market research regarding W2U products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. Credit card information is used only for payment processing and fraud prevention. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or W2U and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
In order to offer you a more consistent and personalized experience in your interactions with W2U, information collected through one W2U service may be combined with information obtained through other W2U services.
W2U is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within W2U and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries W2U will still handle information in the manner we describe here.
Non-personal data is aggregated for reporting about W2U website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
5. Who we share your information with
W2U will not sell, rent or lease your personal information to others. W2U will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. W2U shares customer information across companies working on our behalf and W2U-owned business entities, but only as described above in "How we use your information."
W2U contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of W2U and may not use it for any purpose other than to carry out the services they are performing for W2U. These service providers may change or we may contract with additional service providers to better accommodate our customers.
W2U will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of W2U or its subsidiaries; or (iv) to protect the personal safety of W2U employees and third parties on W2U property.
Circumstances may arise where, whether for strategic or other business reasons, W2U decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is W2U’s practice to seek appropriate protection for information in these types of transactions.
6. Your choices
W2U gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and W2U-wide marketing communications. W2U-wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of W2U-wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point or through W2U Passport (W2U's proprietary online customer registration tool, available only in the Europe). We will make every effort to honor your preferences.
7. Your information and third-party companies
Certain W2U services are linked with those from unrelated third-party companies, some which offer you the option to share with both W2U and the third party personal data you provide. Examples include the ability to register software products from multiple vendors from a single W2U Web page, to request communications from W2U marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.
8. Access to and accuracy of your information
W2U strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of W2U's websites may limit access to specific individuals through the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page or use W2U Passport.
9. Keeping your information secure
W2U is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, W2U has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, W2U subscribes to a fraud management service. This service gives you and W2U an extra level of security to guard against credit card fraud to protect your financial data.
10. Changes to this Statement
If there are updates to the terms of W2U's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, W2U will provide notification to affected customers.
11. Give Us Your Feedback